Recommend books Unreasonable Hospitality: The Remarkable Power of Giving People More Than They E

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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect

★★★★

8.3

Will Guidara・・Ended

Updated: 2022

Content length: 288 pages

language: English

Source: amazon

8.3

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Synopsis

The must-read New York Times bestseller that\'s redefining hospitality and inspiring readers in every industry. - Featured in FX\'s The Bear and Showtime\'s Billions - JP Morgan NextList Pick Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

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📚 Why We Recommend It

This book not only shares his experiences in the culinary industry but also introduces the concept of "unreasonable hospitality," emphasizing providing customers with experiences that exceed their expectations through attention and creativity. For instance, he once arranged an unexpected wedding celebration for a newlywed couple or prepared a New York street hot dog for tourists who hadn't tried it, leaving them deeply moved. These stories highlight the importance of attention to detail and sincere hospitality.

This book is suitable for anyone looking to enhance customer experience, build team culture, or pursue excellence in service across any industry. Guidara's philosophy emphasizes that it's not just about the product but also about human connections and emotional engagement. Regardless of your profession, you can improve your work and life quality by adopting the "unreasonable hospitality" approach.